Conciliation and Adjudication Case Studies
We regularly publish case studies illustrating how our services are used to resolve disputes in different sectors.
The most long running series of case studies relates to CISAS, which is used by consumers / small businesses and communications companies to settle complaints and disputes in the telecommunications and internet services markets.
We also publish conciliation case studies from the funeral sector, and adjudication case studies relating to tenancy deposit protection. You can access these case studies by clicking on the relevant links below.
Consumer Adjudication case studies
CISAS
For CISAS case studies click here and you will be redirected to the Case Studies page on the CISAS website.
Tenancy Deposit Protection
Case Study Bulletin One: 5 October 2007
Case Study Bulletin 2: 19 November 2007
Case Study Bulletin 3: 22 November 2007
Case Study Bulletin 4: 18 February 2008
Case Study Bulletin 5: 19 March 2008
Case Study Bulletin 6: 26 March 2008
Case Study Bulletin 7: 14 April 2008
Case Study Bulletin 8: 6 May 2008
Case Study Bulletin 9: 6 June 2008
Case Study Bulletin 10: 15 July 2008
Case Study Bulletin 11: 18 August 2008
Case Study Bulletin 12: 24 October 2008
Case Study Bulletin 13: 5 January 2009
Case Study Bulletin 14: 14 April 2009
Case Study Bulletin 15: 15 June 2009
Case Study Bulletin 16: 16 July 2009
Case Study Bulletin 17: 7 September 2009
Case Study Bulletin 18: 20 October 2009
The Postal Redress Service -POSTRS
For POSTRS case studies click here and you will be redirected to the Case Studies page on the POSTRS website.
Conciliation case studies
Funeral Conciliation
Funeral Conciliation Case Study Bulletin One: 5 October 2007
Funeral Conciliation Case Study Bulletin 2: 8 October 2007