Conciliation and Adjudication Case Studies

We regularly publish case studies illustrating how our services are used to resolve disputes in different sectors.

The most long running series of case studies relates to CISAS, which is used by consumers / small businesses and communications companies to settle complaints and disputes in the telecommunications and internet services markets.

We also publish conciliation case studies from the funeral sector, and adjudication case studies relating to tenancy deposit protection. You can access these case studies by clicking on the relevant links below.

Consumer Adjudication case studies
CISAS
For CISAS case studies click here and you will be redirected to the Case Studies page on the CISAS website.

Tenancy Deposit Protection
Case Study Bulletin 1: 5 October 2007
Case Study Bulletin 2: 19 November 2007
Case Study Bulletin 3: 22 November 2007

Case Study Bulletin 4: 18 February 2008
Case Study Bulletin 5: 19 March 2008
Case Study Bulletin 6: 26 March 2008

Case Study Bulletin 7: 14 April 2008
Case Study Bulletin 8: 6 May 2008
Case Study Bulletin 9: 6 June 2008
Case Study Bulletin 10: 15 July 2008
Case Study Bulletin 11: 18 August 2008
Case Study Bulletin 12: 24 October 2008

Case Study Bulletin 13: 5 January 2009
Case Study Bulletin 14: 14 April 2009
Case Study Bulletin 15: 15 June 2009
Case Study Bulletin 16: 27 July 2009
Case Study Bulletin 17: 7 September 2009
Case Study Bulletin 18: 20 October 2009
Case Study Bulletin 19: 11 November 2009
Case Study Bulletin 20: January 2010
Case Study Bulletin 21: March 2010

Case Study Bulletin 22: November 2010


The Postal Redress Service -POSTRS
For POSTRS case studies click here and you will be redirected to the Case Studies page on the POSTRS website.

Conciliation case studies
Funeral Conciliation

Funeral Conciliation Case Study Bulletin One: 5 October 2007
Funeral Conciliation Case Study Bulletin 2: 8 October 2007
Funeral Conciliation Case Study Bulletin 3: 11 October 2007
Funeral Conciliation Case Study Bulletin 4: 2 January 2008
Funeral Conciliation Case Study Bulletin 5: 15 December 2009

Funeral Conciliation Case Study Bulletin 6: 13 January 2012

 

 

 

IDRS

We offer cost-effective services for consumer or commercial disputes, covering all the main forms of private dispute resolution