Who we are

We are one of the UK's leading dispute resolution providers. We provide more than 100 services across a wide range of markets in the UK and overseas.

Our core values are independence, integrity and impartiality. Please click here to find out more about these.

Our well known brands include CISAS and POSTRS.

What we do

We deliver professional, accessible and effective dispute resolution services with independence, integrity and impartiality for

  • Consumer redress markets in the UK
  • Disputes between commercial businesses of any kind
  • The UK Public Sector

We offer mediation, conciliation, adjudication, early neutral evaluation and arbitration services, and more.

Key partnerships

With the construction and property sector – including non-regulated financial products, tenancy deposit schemes, home information packs, commercial leases, new home building, surveying services and disputes in construction projects

Key partner for the communications industry providing consumer redress through CISAS and commercial solutions in credit vetting, inter-connection and other communications business areas

Serving local and national government – landlord and tenant disputes, housing disrepair, climate change levy disputes, aggregates levy, pesticides safety, general product safety recall, coal mining subsidence and boat safety, amongst others

With the City and business – providing access to the world’s best qualified dispute resolvers to assist in the resolution of any commercial dispute

How can we help you?

If you would like further information please continue to tour this website or contact us at:


70 Fleet  Street, London EC4Y 1EU Tel: 020 7520 3800 Fax: 0845 1308 125 Email: info@idrs.ltd.uk

Making a complaint

Should you have a complaint to make to us, you can do so in accordance with our complaints procedure, which is shown below.

Complaints Procedure

Unreasonable Behaviour Policy

Independent Reviewer


We offer cost-effective services for consumer or commercial disputes, covering all the main forms of private dispute resolution