Who we are

IDRS is an independent consumer dispute resolution provider operated by the Centre for Effective Dispute Resolution, a not for profit organisation committed to driving down the cost of disputes through the use of alternative dispute resolution techniques including adjudication, arbitration, conciliation and mediation. We provide dispute resolution services for regulated and non-regulated business sectors.

How can we help you?

If you would like further information please continue to tour this website or contact us at:


70 Fleet  Street, London EC4Y 1EU Tel: 020 7520 3800 Fax: 0845 1308 125 Email: info@idrs.ltd.uk

Making a complaint

Should you have a complaint to make to us, you can do so in accordance with our complaints procedure, which is shown below.

Complaints Procedure

Unreasonable Behaviour Policy

Independent Reviewer


We offer cost-effective services for consumer or commercial disputes, covering all the main forms of private dispute resolution