Consumer Services

Our consumer redress services are available to millions of consumers and thousands of businesses across Europe. They have been designed alongside our core principles of independence, integrity and impartiality, to settle complaints and disputes privately, quickly and at low cost without having to go to court.

Using one of our services is easier than you think. If you have difficulty in understanding any rules or in filling in your application form, our experienced case administrators will always try their best to help.

Some of our more well known services are shown to the left of the screen. If you are unsure whether the business you have a complaint or dispute with is a member of one of our services, then please contact us on 020 7520 3809 or email us and we will be delighted to help you.

Finally, although we can provide advice on the range of services we offer, we are not a general advisory body and cannot give legal advice. Therefore, if you are a consumer and require advice on a certain issue not relating to one of our services, please visit the UK Government Consumer Rights, Trading Standards Institute and Which? websites which all contain a number of useful links.

IDRS

We offer cost-effective services for consumer or commercial disputes, covering all the main forms of private dispute resolution