Complaints Review

We provide independent complaints reviewing for a number of organisations. The purpose of these reviews is to establish if the organisation correctly followed its own procedures when addressing a complaint and provide recommendations.

CEDR, the owner of IDRS conducts this service for:

Association of Chartered Accountants

Association of Professional Political Consultants

Homes Communities Agency

Money Advice Service


Please contact IDRS for more details on these services or visit the ICASO website for information on our work with Ofsted




We offer cost-effective services for consumer or commercial disputes, covering all the main forms of private dispute resolution