We provide independent complaints reviewing for a number of organisations. The purpose of these reviews is to establish if the organisation correctly followed its own procedures when addressing a complaint and provide recommendations.
CEDR, the owner of IDRS conducts this service for:
Association of Chartered Accountants
Association of Professional Political Consultants
Homes Communities Agency
Money Advice Service
Please contact IDRS for more details on these services or visit the ICASO website for information on our work with Ofsted