Consumer Redress, Independent Complaints Review & Ombudsman Services
For further information about any of the services listed please contact our Service Team Leader, Michelle Ekpenyong.
For information on having a scheme or service developed for your business please contact our Director, Client Relations Gregory Hunt.
Consumer Redress
CISAS
POSTRS (Postal Redress Service)
ABTA, The Travel Association, Arbitration Scheme (managed by CEDR Solve)
Independent Consumer Redress Service
British Association of Removers Arbitration Scheme
BSI Kitemark Conciliation & Arbitration Scheme for Automotive Services
BSI Kitemark Scheme for Electrical Installation work in Dwellings Arbitration Scheme
BSI Kitemark Scheme for Replacement of windows, roof lights, roof windows or doors in Dwellings Arbitration Scheme
Coal Mining Subsidence Statutory Regulations Homeowners Scheme
Consumer Code for Home Builders Adjudication Scheme
Debt Managers Standards Association Arbitration Scheme
Denplan payment plan Arbitration Scheme
Dwr Cymru Welsh Water Arbitration Scheme
Estate Planning Arbitration Scheme
European Timeshare Arbitration Scheme
Experience Holidays Arbitration Scheme
Funeral Arbitration Scheme
Funeral Planning Authority Conciliation & Arbitration Scheme
Glass & Glazing Federation Arbitration Scheme
Heating & Ventilation Contractors Association Arbitration Scheme
my|deposits tenancy deposit scheme (managed by CEDR Solve)
Manx Telecom
Mosaic Holidays
Motor Industry Code of Practice and Repair Arbitration Service
NHBC Homeowner Arbitration Scheme
Northumbrian Water Arbitration Scheme
Pay as You Click Arbitration Scheme
Renewable Energy Association Conciliation & Arbitration Scheme
TrustMark Arbitration Scheme
TrustMark Conciliation Scheme
TrustMark Independent Appeals Process
Vehicle Builders & Repairers Association Arbitration Scheme
Independent Complaints Review
Association of Professional Political Consultants Adjudication (managed by CEDR Solve)
Independent Complaints Adjudication Scheme for Ofsted (managed by CEDR Solve)
Independent Complaints Review for The Charity Commission (managed by CEDR Solve)
Independent Complaints Review for The Homes & Communities Agency (managed by CEDR Solve)
Independent Complaints Review for Money Advice Service (managed by CEDR Solve)
Ombudsman Services
NYSE LIFFE Ombudsman Service (managed by CEDR Solve)
IGD Ombudsman (managed by CEDR Solve)
Other - Accountancy
Association of Chartered Certified Accountants Arbitration & Mediation (managed by CEDR Solve)
Chartered Institute of Management Accounts Conciliation & Arbitration
Chartered Institute of Public Finance Accountants Conciliation & Arbitration (managed by CEDR Solve)
Institute of Chartered Accountants in England & Wales (Arbitration)
Other - Archaeology
Institute of Field Archaeologists (Arbitration)
Other - Court Based Mediation
Court of Appeal Mediation Service (managed by CEDR Solve)
Other - Communications
BT Credit Vetting (Adjudication)
BT Credit Vetting Mediation Procedure
Communications’ Industry Contract Management Mechanism Neutral Evaluation Service
Communications’ Industry Contract Management Mechanism Mediation Service
Communications’ Industry Adjudication Service
Communications’ Industry Neutral Evaluation Service
Communications’ Industry Mediation Service
Vodafone Interconnect Agreement Adjudication Service
Vodafone Interconnect Agreement Mediation Service
Other - Computers, E-Commerce, IT
Computer Software for Solicitors (Arbitration)
Pay as You Click Webmaster (Arbitration)
Other - Energy & the Environment
Arbitraton Procedure for Vertebrate Animal Data Sharing (managed by CEDR Solve)
Aggregates: Mediation Procedure for Disputes over Terms of Environment Audits under the Aggregates Levy Credit Scheme
Aggregates: Arbitration Procedure for Disputes over Terms of Environment Audits under the Aggregates Levy Credit Scheme
Climate Change Adjudication Service
Coal Mining Subsidence Statutory Regulations General Scheme
Other - Financial Services (inc. Insurance)
Finance & Leasing Association Asset Register (Mediation)
Finance & Leasing Association Commercial (Mediation)
Insurance Mediation Service
Genetic Tests Arbitration Scheme
Other - Local Authority Leaseholder / Tenant
Hackney Homes (Arbitration)
Hounslow Homes Dispute Resolution Scheme (Conciliation & Arbitration)
London Borough of Tower Hamlets Housing Services Adjudication (Hearing) Service
London Borough of Tower Hamlets Housing Services Adjudication (Paper Only) Service
London Borough of Tower Hamlets Housing Services Arbitration Service
London Borough of Tower Hamlets Housing Services Mediation Service
Tenant Management Organisation Arbitration Service (Department for Communities & Local Government)
Tenant Management Organisation Mediation Service (Department for Communities & Local Government)
Other - Legal Services
Legal Services Commission (Arbitration)
Other - Media
The Dubai Technology and Media Free Zone Broadcasting and Publication Standards Tribunal Regulations Independent Adjudication Service (managed by CEDR Solve)
Other - Motor Trade (including Motorised Boats)
Boat Safety Scheme Arbitration Scheme (Environment Agency / British Waterways)
Other - Music
International Artists Managers’ Association (Mediation & Arbitration)
Musicians’ Union (Mediation & Arbitration)
Other - Patents
Patent Office Mediation Service for Intellectual Property Disputes
Other - Procurement
Procurement Dispute Resolution Service Arbitration Service
Procurement Dispute Resolution Service Early Neutral Evaluation Service
Procurement Dispute Resolution Service Mediation Service
Other - Product Safety
General Product Safety Regulations Early Neutral Evaluation Procedure (Department for Business, Enterprise and Regulatory Reform)
Other - Property & Housing (for Home Information Packs see HIPs)
Building Guarantee Scheme (Arbitration)
Housing Grants Construction & Regeneration (Adjudication)
National House Building Council Rule 55 (Commercial)(Arbitration) (managed by CEDR Solve)
Network VEKA (Arbitration)
Surveying - Arbitration Procedure for Surveying Disputes
Surveying - Neutral Evaluation Procedure for Surveying Disputes
Other - Sport (all managed by CEDR Solve)
Football Disciplinary Commission (Football League Limited) (managed by CEDR Solve)
Football League Appeals Tribunal (Football League Limited) (managed by CEDR Solve)
Football League Sporting Sanctions Disciplinary Commission (Football League Limited)
Football Conference Sporting Sanctions Disciplinary Commission (Football Conference Limited)
Other - Timber
Timber Trade Federation Adjudication Scheme
Other
Arbitration 125 (managed by CEDR Solve)
Mediation 125 (managed by CEDR Solve)
IDRS Model Early Neutral Evaluation Procedure
