Consumer Redress, Independent Complaints Review & Ombudsman Services

For further information about any of the services listed please contact our Service Team Leader, Michelle Ekpenyong. 

For information on having a scheme or service developed for your business please contact Gina Shim, Head of Client Relations.

Consumer Redress

CISAS
POSTRS (Postal Redress Service)
ABTA, The Travel Association, Arbitration Scheme (managed by CEDR Solve)
Independent Consumer Redress Service 
British Association of Removers Arbitration Scheme
BSI Kitemark Conciliation & Arbitration Scheme for Automotive Services  
BSI Kitemark Scheme for Electrical Installation work in Dwellings Arbitration Scheme
BSI Kitemark Scheme for Replacement of windows, roof lights, roof windows or doors in Dwellings Arbitration Scheme 
Coal Mining Subsidence Statutory Regulations Homeowners Scheme 
 
Consumer Code for Home Builders Adjudication Scheme  
Debt Managers Standards Association Arbitration Scheme 
Denplan payment plan Arbitration Scheme
Dwr Cymru Welsh Water Arbitration Scheme
Estate Planning Arbitration Scheme
European Timeshare Arbitration Scheme
Experience Holidays Arbitration Scheme
Funeral Arbitration Scheme
Funeral Planning Authority Conciliation & Arbitration Scheme
Glass & Glazing Federation Arbitration Scheme
Heating & Ventilation Contractors Association Arbitration Scheme 
my|deposits tenancy deposit scheme  (managed by CEDR Solve) 
Manx Telecom
Mosaic Holidays 
Motor Industry Code of Practice and Repair Arbitration Service 
NHBC Homeowner Arbitration Scheme 
Northumbrian Water Arbitration Scheme
Pay as You Click Arbitration Scheme
Renewable Energy Association Conciliation & Arbitration Scheme
TrustMark Arbitration Scheme
TrustMark Conciliation Scheme
TrustMark Independent Appeals Process 
Vehicle Builders & Repairers Association Arbitration Scheme

Independent Complaints Review

Association of Professional Political Consultants Adjudication  (managed by CEDR Solve)  
Independent Complaints Adjudication Scheme for Ofsted  (managed by CEDR Solve) 
Independent Complaints Review for The Homes & Communities Agency (managed by CEDR Solve) 
Independent Complaints Review for Money Advice Service (managed by CEDR Solve)

Ombudsman Services 

IGD Ombudsman (managed by CEDR Solve)

Other - Accountancy
Association of Chartered Certified Accountants Arbitration & Mediation (managed by CEDR Solve) 

Assoiation of International Property Professionals AIPP (Arbitration)
Chartered Institute of Management Accounts Conciliation & Arbitration
Chartered Institute of Public Finance Accountants Conciliation & Arbitration (managed by CEDR Solve) 
Institute of Chartered Accountants in England & Wales (Arbitration)

Other - Archaeology
Institute of Field Archaeologists (Arbitration)

Other - Court Based Mediation
Court of Appeal Mediation Service  (managed by CEDR Solve) 

Other - Communications

BT Credit Vetting (Adjudication)
BT Credit Vetting Mediation Procedure
Communications’ Industry Contract Management Mechanism Neutral Evaluation Service
Communications’ Industry Contract Management Mechanism Mediation Service
Communications’ Industry Adjudication Service
Communications’ Industry Neutral Evaluation Service
Communications’ Industry Mediation Service
Vodafone Interconnect Agreement Adjudication Service
Vodafone Interconnect Agreement Mediation Service

Other - Computers, E-Commerce, IT
Computer Software for Solicitors (Arbitration)
Pay as You Click Webmaster (Arbitration)

Other - Energy & the Environment

Arbitraton Procedure for Vertebrate Animal Data Sharing  (managed by CEDR Solve) 
Aggregates: Mediation Procedure for Disputes over Terms of Environment Audits under the Aggregates Levy Credit Scheme
Aggregates: Arbitration Procedure for Disputes over Terms of Environment Audits under the Aggregates Levy Credit Scheme
Climate Change Adjudication Service
Coal Mining Subsidence Statutory Regulations General Scheme

Other - Financial Services (inc. Insurance)

Finance & Leasing Association Asset Register (Mediation)
Finance & Leasing Association Commercial (Mediation)
Insurance Mediation Service
Genetic Tests Arbitration Scheme

Other - Local Authority Leaseholder / Tenant
Hackney Homes (Arbitration)
Hounslow Homes Dispute Resolution Scheme (Conciliation & Arbitration)
London Borough of Tower Hamlets Housing Services Adjudication (Hearing) Service
London Borough of Tower Hamlets Housing Services Adjudication (Paper Only) Service
London Borough of Tower Hamlets Housing Services Arbitration Service
London Borough of Tower Hamlets Housing Services Mediation Service
Tenant Management Organisation Arbitration Service (Department for Communities & Local Government)
Tenant Management Organisation Mediation Service (Department for Communities & Local Government)

Other - Legal Services
Legal Services Commission (Arbitration)

Other - Media
The Dubai Technology and Media Free Zone Broadcasting and Publication Standards Tribunal Regulations Independent Adjudication Service (managed by CEDR Solve)

Other - Motor Trade (including Motorised Boats)

Boat Safety Scheme Arbitration Scheme (Environment Agency / British Waterways)

Other - Music

International Artists Managers’ Association (Mediation & Arbitration)
Musicians’ Union (Mediation & Arbitration)

Other - Patents
Patent Office Mediation Service for Intellectual Property Disputes

Other - Procurement 

Procurement Dispute Resolution Service Arbitration Service
Procurement Dispute Resolution Service Early Neutral Evaluation Service
Procurement Dispute Resolution Service Mediation Service

Other - Product Safety

General Product Safety Regulations Early Neutral Evaluation Procedure (Department for Business, Enterprise and Regulatory Reform)

Other - Property & Housing (for Home Information Packs see HIPs)
Building Guarantee Scheme (Arbitration)
Housing Grants Construction & Regeneration (Adjudication)
National House Building Council Rule 55 (Commercial)(Arbitration)  (managed by CEDR Solve) 
Network VEKA (Arbitration)
Surveying - Arbitration Procedure for Surveying Disputes
Surveying - Neutral Evaluation Procedure for Surveying Disputes

Other - Sport (all managed by CEDR Solve)

Football Disciplinary Commission (Football League Limited)  (managed by CEDR Solve) 
Football League Appeals Tribunal (Football League Limited)  (managed by CEDR Solve) 
Football League Sporting Sanctions Disciplinary Commission (Football League Limited)
Football Conference Sporting Sanctions Disciplinary Commission (Football Conference Limited)

Other - Timber

Timber Trade Federation Adjudication Scheme

Other

Arbitration 125  (managed by CEDR Solve)

Mediation 125 (managed by CEDR Solve)
IDRS Model Early Neutral Evaluation Procedure

 

 

IDRS

We offer cost-effective services for consumer or commercial disputes, covering all the main forms of private dispute resolution