Welcome to IDRS

IDRS is one of Europe's leading multi-sector and multi-discipline customer dispute resolution service providers. We provide independent dispute resolution and complaints review schemes for deadlocked disputes between businesses and their customers for a wide variety of industries including:

Accountancy
Broadband
Coal Mining
Education
Funeral services
Homebuilding
Mobile phones
Motor industry 
Post
Renewable energy
Travel
Water and sewerage 
Will writing

Always aiming to meet our core principles of independence, integrity and impartiality, we work closely with business, regulators, government and consumer bodies keeping conflict out of court with speedy, private, cost-effective solutions. 

IDRS

We offer cost-effective services for consumer or commercial disputes, covering all the main forms of private dispute resolution